$249

Guest Experience Playbook

Course
23 Lessons

The Guest Experience Playbook is your guide to unforgettable hospitality. From upselling and plating to service flow, bar standards, and emotional connection, it gives your team the tools to elevate every table, every shift. Made for restaurants ready to turn good service into standout moments. Buying for a team or group? Email info@fandbplaybook.com to set up access.

upgrade guest experience

Founder's Message

A personal welcome and quick insight into why this course was created. Start here to get grounded in the purpose behind the training.

Founder's Message.mp4

Guest Experience & FOH/BOH Integration

Whether you’re building a new hospitality concept or strengthening an existing one, these resources are built to support real teams in real service environments. Download the full Guest Experience Playbook and plug-and-play templates to train staff, elevate service, and keep your standards consistent, no matter your business size or stage.

Introduction-Guest Experience & FOH BOH Integration.mp4

Download the complete Guest Experience Playbook handout here before you start.pdf

Introduction to Service Standards and SOP's.mp4

Front of House (FOH) Service Standards.mp4

Host Stand & Reservations.mp4

Upselling Without Pressure.mp4

BOH Cleanliness & Hygiene Standards.mp4

Quiz #1

Plating & Presentation Standards.mp4

FOH & BOH Communication & the Expo Role.mp4

Defining a 5-Star Guest Experience.mp4

Guest Psychology & Emotional Triggers.mp4

Quiz #2

Guest Personas & Customizing Service.mp4

Bar Service Excellence & Cocktail Standards.mp4

Setting Guest Experience Standards Across Your Team.mp4

Wine Knowledge & Service Etiquette.mp4

Quiz #3

PDF and Templates

Access the full PDF version of the Guest Experience Playbook along with helpful templates to support training, implementation, and daily operations. Print and use them on the floor to keep service consistent and standards clear.

GUEST EXPERIENCE & EXPECTATION.pdf

Guest Experience-TEMPLATE.pdf

Guest Log Book Template.xlsx

Guest Service Scorecard Template.xlsx