A Playbook is a digital training system built for real-world hospitality.
Each Playbook focuses on a key area of operations, like shift leadership, guest recovery, or time management, and breaks it down into short, practical video lessons your team can actually use. You will find coaching strategies, service standards, and operational tools designed for busy restaurants, hotels, and casinos.
This is not generic corporate training. It is a hands-on guide your team can use to lead better shifts, deliver great service, and solve problems on the floor.
Every Playbook includes bite-sized training videos, downloadable templates and trackers, and built-in quizzes to lock in learning.
It is straightforward, practical, and made to be used in real time, on the floor, during team meetings, or when onboarding new leads.
Whether you are training one supervisor or your entire ops team, the Playbooks are built to save you time and raise your standards.
Between us, we’ve spent decades managing multi-outlet operations, training teams, launching new concepts, and turning around underperforming spaces. We’ve been the GM, the fixer, the coach, and the crisis-solver. Now, all of that experience lives in the Playbooks. That means you can start leading with structure
We didn’t build another consulting firm. We built the toolkit we wish we had when we were in it. The Playbooks are the fast pass to better systems, stronger leadership, and teams that actually work. From service flow to training scripts, hiring systems to guest experience fixes, the Playbooks give you the tools to stop putting out fires and start building momentum.