Custom-built for hotels, resorts, casinos, and F&B organizations that want structured, trackable, high-impact training for managers and frontline staff.
Email us at info@fandbplaybook.com to get started.
Hotels and resorts
Casinos and gaming properties
Restaurant groups and franchises
Department heads managing large F&B teams
Multi-venue organizations
Seasonal operations like golf clubs
If you’re purchasing for a group, this page is for you.
Simple structure. Big impact.
This is your foundation. We build a custom-branded onboarding system for your team and get everything ready behind the scenes.
Includes branded onboarding training Playbook
3 custom modules tailored to your business (annually)
Setup of private learning community (1 per team type, if needed)
Custom access and team onboarding support
Your team stays on track with monthly training, updated content, and full access to our evolving Playbook library.
Full access to all current and future Playbooks
Monthly release of new training content
Content can be targeted to frontline or manager teams
Ongoing updates and content refreshes
Certificate of completion for each team member
Email-based access per individual for tracking and reporting
Exclusive pricing for in-person consultation services for enterprise clients
Need higher customization or additional support? Ask us how we can support you.
Whether you are leading a lean team or managing multiple departments, we have designed this platform to work for you.
One login per person means each team member can earn certificates, track their own progress, and revisit lessons anytime.
Smaller teams can project the modules in team meetings or during one-on-one onboarding sessions.
Larger groups can set up individual logins for every team member and organize them by role or department.
We have supported casinos with separate manager and bartender communities, seasonal resorts onboarding staff in batches, and restaurant groups training across multiple venues. However you run your team, we will support that.
Email info@fandbplaybook.com and we will help map out what works best for your setup.
Over two decades, Matt led food and beverage teams generating more than $125 million in annual revenue, with consistent profit margins double the industry standard. His track record includes:
33% average outlet profit margin
Guest satisfaction scores between 94 and 96 percent
Formal complaint rates below 1 percent
30 percent increase in average check through server training
12+ team members mentored into GM, Director, and VP roles
Over 100 operational tools built into the Playbook system
Led unionized teams and negotiated three collective bargaining agreements
These are the systems now available to your team, refined through real-world pressure, not theory.
Track each team member’s progress
Offer certificates of completion for compliance and morale
Divide teams into separate communities (e.g. Managers vs. Frontline)
Add your branding and tone of voice
Receive fresh training monthly
Avoid one-off downloads and manual sharing
Save time, stay consistent, and elevate team performance