$249

Becoming A Supervisor

Course
43 Lessons

Master shift leadership from the ground up. This full playbook covers coaching, shift flow, guest recovery, time management, conflict handling, and real communication. Perfect for new or growing supervisors ready to lead with confidence every shift. Buying for a team or group? Email info@fandbplaybook.com to set up access for multiple users.

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Founder's Message

A personal welcome and quick insight into why this course was created. Start here to get grounded in the purpose behind the training.

Founder's Message.mp4

Becoming a Supervisor

The Becoming a Supervisor Playbook is a complete training system for new and growing leaders. Across six practical modules, you will learn how to lead shifts, coach in real time, manage guest issues with confidence, communicate clearly, and build a culture of respect and accountability. From pre-shift setup to conflict resolution, this playbook helps you step into leadership with clarity and control.

Introduction.mp4

Download the complete Becoming a Supervisor handout here before you start.pdf

What It Means to Be a Supervisor.mp4

Key Expectations of a Supervisor.mp4

How to Set the Tone for a Shift.mp4

Why Leadership Presence Matters.mp4

How to Earn and Maintain Respect.mp4

Quiz #1

Shift Management 101

Pre-Shift Preparation and Setup.mp4

Leading Effective Pre-Shift Huddles.mp4

How to Assign Sections and Manage Team Flow.mp4

Guest Flow and Table Touches.mp4

Real-Time Decision Making.mp4

Closing the Shift and Hand-Off Process.mp4

Quiz #2

Coaching and Real-Time Feedback

Coaching vs. Criticizing, What’s the Difference.mp4

Using the Catch, Coach, Correct Model.mp4

Mastering Tone and Timing in Feedback.mp4

Ongoing Development and Micro-Coaching Moments.mp4

Quiz #3

Guest Recovery and Conflict Handling

Assessing and De-escalating Guest Complaints.mp4

How and When to Use Comps or Gestures.mp4

When to Involve Management.mp4

Keeping the Team Composed During High-Stress Moments.mp4

The L.E.A.R.N. Method for Guest Recovery.mp4

Handling Team Conflict During Service.mp4

Quiz #4

Delegation and Time Management

Delegating Effectively Without Micromanaging.mp4

Prioritization and Scheduling Basics.mp4

Mastering Personal Time Management.mp4

Balancing Shift Flow with Team Support.mp4

Quiz #5

Communication and Team Meetings

Understanding Communication Styles and Barriers.mp4

How to Run Brief, Impactful Team Meetings.mp4

Delivering Clear Instructions and Feedback.mp4

Promoting Open Dialogue and Listening Skills.mp4

Tailoring Communication to Learning Styles.mp4

Quiz #6

PDF and Templates

Access the full PDF version along with helpful templates to support training, implementation, and daily operations. Print and use them on the floor to keep service consistent and standards clear.

Supervisor Training Module 1 Becoming a Supervisor.pdf

DOWNLOADABLE TEMPLATE- Becoming a Supervisor.pdf

download - Daily Coaching Tracker.xlsx

download - Comp Gesture Authorization Log.xlsx