$199

Communication Playbook

Course
23 Lessons

Master the systems that drive team alignment, service clarity, and confident leadership. This playbook teaches proven communication tools like pre-shift huddles, tone control, real-time updates, emotional intelligence, and guest scripts. Build smoother shifts and stronger culture across your hospitality team. Buying for a team or group? Email info@fandbplaybook.com to set up access for multiple users.

master tean communication

Founder's Message

A personal welcome and quick insight into why this course was created. Start here to get grounded in the purpose behind the training.

Founder's Message.mp4

Communication

Master the conversations that drive hospitality. This playbook teaches the exact words, tone, and tools that create alignment, prevent chaos, and lead with clarity. From guest scripts and pre-shift huddles to conflict resolution and cross-team communication, you’ll learn how to lead every shift with calm, confidence, and connection.

Introduction.mp4

Download the complete Communication Playbook handout here before you start.pdf

Communication Standards -The Cost of Silence.mp4

What a Good Communication System Looks Like.mp4

The Value of a Pre-Shift Huddle.mp4

“Read the Room” Skills.mp4

Emotional Intelligence & Tone Training.mp4

Quiz #1

The Power of Tone & Word Choice.mp4

Team Communication & Conflict Diffusion.mp4

Guest-Facing Communication Scripts.mp4

Real-Time Communication Tools – Operations Toolkit.mp4

Keeping Everyone in the Loop Without the Drama.mp4

Quiz #2

Teaching Staff to Speak with Confidence and Clarity.mp4

Conflict Resolution Scenarios-Roleplay & Response Tools.mp4

Building Trust Through Transparency & Approachability.mp4

Running Meetings That Actually Matter.mp4

Leadership Language Frameworks-How to Speak Like a Leader, Not a Lecturer.mp4

Quiz #3

PDF and Templates

Access the full PDF version along with helpful templates to support training, implementation, and daily operations. Print and use them on the floor to keep service consistent and standards clear.

COMMUNICATION, PRE-SHIFT & TEAM CULTURE.pdf

Communication, Pre-Shift and Team Culture-TEMPLATE .pdf